Please provide us additional information about the issues you've encountered using our support contact form at so we can further investigate and work with you until it's resolved. Unfortunately, we no longer offer live support because we believe we provide better support via our support system since we are able to provide step-by-step guides, screencasts, and other references that might be useful in resolving issues. We deeply apologize for the inconvenience you've experienced. Not acceptable for commercial deployment, imo. They literally tell you that they can't tell you.
Form jotform com review software#
Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait. If you have a question or issue, you get to wait for an email response.
Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. Of course, it doesn't tell you this until you go to actually prefill a form. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. My biggest issue is with prefilling forms for customers. There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level. You can make the forms do a lot of seemingly cool stuff that's difficult, if not impossible in some other form builders (until you actually deploy them & discover their true, undisclosed limitations/quirks). It appears, on the surface, to offer a ton of really nice form elements & features. Don't use this for anything where you can't work around this service's repeated failures. The tools don't work properly, there's no support, and when the issue is on their end, you're just out of luck.
Form jotform com review free#
It start from free and then suddenly jumps to 34 USD.Ĭomments: I've had 2 experiences with trying to build a form to accomplish an important task, and it's failed both times. The free version is quite generous, allowing you to use the useful features of the app. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. I like the feature that allows people to sign in the digital forms. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. We use Jotform for leave applications and petty cash requests in our small team. I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms. It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful. Of course we've tweaked the forms in order to make the experience smoother for our team. Comments: Overall, we've used Jotform quite regularly now and we haven't had any complaints yet.
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